Frequently Asked Questions at Pharmacy International Direct

Frequently Asked Questions
Most of the questions we receive from our customers all over the world, are answered below. If you have other questions or would like more information about the medications we ship, please email us at
Questions
Q 1 .How Do I Place An Order?
Q 2 .Do you offer re order discounts for existing customers?
Q 3 .What Prescription Medications Do You Dispense?
Q 4 .What Are Your Security Policies?
Q 5 .What Are Your Shipping Policies?
Q 6 .Can I do a charge back when purchasing by credit card?
Q 7 .I ordered several items and only part of the order arrived - what happens?
Q 8 .What happens if none of my order arrives?
Q 9 .What is the difference between a brand name drug and a Generic drug?
Q 10 .What is your privacy policy?
Q 11 .Do you source drugs internationally?
Q 12 .Where do you ship from?
Q 13 .SATISFACTION GUARANTEED

Answers
Q 1 .How Do I Place An Order?
A 1 .Ordering your medication at Pharmacy International Direct is very easy.Please check the detailed step wise method on how to order page
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Q 2 .Do you offer re order discounts for existing customers?
A 2 .Yes! we offer discounts for existing customers.
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Q 3 .What Prescription Medications Do You Dispense?
A 3 .We only offer medications that can be prescribed from online consultations, therefore we carry a very limited number of medications. No legitimate online medical company will ever offer narcotics or addictive medications via the Internet. The medications offered on our web site do not require a physical examination. A thorough review of your medical history is sufficient.
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Q 4 .What Are Your Security Policies?
A 4 .Our on-line ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported.
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Q 5 .What Are Your Shipping Policies?
A 5 .We ship to all countries world-wide Once the pharmacy has received your order, it will be shipped by USPS (registered airmail) or EMS (faster shipping method) or Global Mail Normal delivery time for delivery of order is 14-21 days . From time to time there are special shipping offers. At present they are as follows: We will notify you if there is a problem with your order and you will receive a confirmation email when the pharmacy ships your medication. Please note: We can not be responsible for customs clearance and the customer will have to carry all future expenses and taxes if there will be any, in his country.
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Q 6 .Can I do a charge back when purchasing by credit card?
A 6 .If you have any questions concerning a charge on your credit card, please contact us directly before submitting a charge back so that we can investigate the charge and assist you promptly with your account. A charge back request obligates us to provide detailed communication and activity on your Account to the bank and/or credit card holder as require
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Q 7 .I ordered several items and only part of the order arrived - what happens?
A 7 .This can happen because if you ordered more than one medication or a larger quantity of one medication we will not place the entire order in one single package for security reasons. If only part of your order has arrived then please give it some days to allow for the remainder of your order to arrive.
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Q 8 .What happens if none of my order arrives?
A 8 .We do everything humanly possible to ensure that orders are received by our customers. If none of your order has arrived within 28 (working) days from the date of order we will investigate the matter thoroughly and promptly. This investigation usually takes about 48 hours. If it appears that the order has been lost due to a postal loss or customs detention then we will re-ship the order again to you free of any charge. Only a very small percentage of orders are lost. However if the original order subsequently arrives as well as the re-shipped order then we rely on your honesty to inform us. We always try to resolve any problems in a fair and reasonable manner and to the best of our ability. We will not accept credit card chargebacks and any customer attempting or threatening to do this will be immediately barred from making any future purchases on this website as well as having their card blacklisted among processors. If there is a problem we will always seek a solution resulting in either a refund or a reship in line with our structured reship and refund procedure.
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Q 9 .What is the difference between a brand name drug and a Generic drug?
A 9 .A generic drug is a medication for which the original manufacturer has lost patent protection. Because of this, other manufacturers are allowed to produce and sell the exact medication at a lower more competitive price. The generic drug is the exact same medication as the original brand name drug, simply made by another company. Due to strict regulations on the generic drug industry, these drugs must provide the same therapeutic effect as the brand name drug.
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Q 10 .What is your privacy policy?
A 10 .We are fully dedicated to your privacy and security. Please refer to the current privacy policy in the terms & conditions section of our order page. Rest assured that our online order system makes use of the latest Security encryption technology to ensure that your credit card information is submitted safely and with the highest level of protection. All of our computer systems undergo regular security checks to ensure that our ordering system is properly protected.
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Q 11 .Do you source drugs internationally?
A 11 .As our prescription drugs from our international dispensary are sourced internationally. and always meet world-class standards
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Q 12 .Where do you ship from?
A 12 .We ship from various locations depending on the inventory requirements. So your order could be shipped from Europe, India or the US depending on what the product is and the availability we have.
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Q 13 .SATISFACTION GUARANTEED
A 13 .We are committed to the highest level of online customer service. If you have any question or need a special consultation for any of the medication we offer, please do not hesitate to contact us. If you have any problem with any of the process with your order, we will do anything it takes to satisfy you as our preferred client.
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